Terms & Conditions
Introduction
www.fourseasonsgardenfurniture.co.uk is the trading name of Terrasa Ltd. By using this website you agree to be bound by the following terms and conditions. We recommend that you read these before making each purchase. Conditions may be modified from time to time.
When you purchase any of our products through the website, by clicking on the "go to checkout" icon, you agree to accept our terms and conditions.
Our address
Terrasa Ltd
Northwich Road
Lower Stretton
Warrington
Cheshire WA4 4PG
United Kingdom
Prices
All prices are listed in GBP and include VAT at the current rate. We reserve the right to increase or reduce the price of any product at anytime. The price you pay for your goods will be the published price at the time of purchase. If your purchased items appear at a lower price after you have made your purchase, you will not be entitled to any refund. If a pricing error occurs, either party has the right to cancel the purchase with a full refund of all sums paid.
Bulk purchase
If you wish to purchase in large quantities, for example a purchase for a school or organisation, please contact us for large quantity discounts.
Payment
We accept all major payment methods. We reserve the right to refuse any order placed by you. If your order is accepted we will confirm this by email. It is your responsibility to ensure that all of your details, including delivery details are correct. You are responsible for ensuring that you have sufficient funds to pay for your goods. We reserve the right to verify your card details for authenticity.
Availability
All products featured on our website are subject to availability. In most cases items will be available from stock. If your chosen item needs to be ordered from our manufacturer, you will be given an estimated delivery time. Items are ordered by container load. We cannot order individual items from our manufacturers. In the event that we are unable to supply an item ordered, we shall offer you an alternative product. If this is not acceptable to you, we shall refund all monies paid to us.
Delivery
We will use our best endeavours to fulfil your order in the time scale advised at the time of booking. If we fail to deliver your goods within 14 working days of the date advised at the time of booking you will be entitled to cancel your order and obtain a full refund. Delivery to Wales, Devon and Cornwall, Scotland, the Republic of Ireland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles and Scottish Isles will incur extra charges.
We welcome orders from all over the world and we will be pleased to quote delivery charges to your destination. It is your responsibility to ensure that there is someone at the delivery address to accept and sign for your goods. With your permission, we can leave goods at your delivery address unsigned. Products will be deemed your responsibility once they have been delivered to your address. We cannot be held responsible for any loss or damaged that may occur between the time of delivery and the time that you return to the designated delivery address. If delivery is refused or not possible at the given address we shall contact you to arrange an alternative delivery. You will be responsible for any costs incurred as a result of this.
Free Delivery
The free delivery service is based upon a 2-5 day service. It applies to all English Counties except Devon, Cornwall, and Kent. The following charges apply to areas not covered by the free delivery;
Devon, Cornwall, Kent and Wales - £20, Scotland £35, Highlands and Islands - Please call for a quote.
How will my goods be delivered?
We have 3 different delivery methods. Small items eg Bistro sets, are send by Parcelforce or similar courier on a 24hr service, New for 2024, Medium to large items will now be delivered by our new delivery partner, Domestic Distribution. This is a 2 man delivery service which takes between 2 and 5 working days. Domestic Distribution will contact you with a delivery date and keep you updated on the progress of your delivery. The delivery team will carry your items to your required location (ground floor only) Please note; Your free delivery service does not include unpacking, assembly or disposal of packaging. If you have any restrictions in terms of access, please advise us of these at the time of ordering. Dependant upon your location we may use our own driver and vehicle to deliver your order. We shall contact you to arrange a mutually convenient delivery time but please be aware that we cannot guarantee delivery dates or times when using third party couriers. Deliveries can be left without signature provided that there is a safe place to leave the goods and that you authorise for the goods to be delivered unsigned. Next day and Saturday morning deliveries are possible but these will incur extra charges. Please contact us for a quote. We aim to dispatch your order within 2 working days of it being placed, provided that the items ordered are in stock. During busy periods, dispatch times could be considerably longer and it can take up to a week from placing your order for us to process and dispatch. We always use our best endeavours to deliver your order to you as quickly as possible but we cannot held responsible for delays incurred by third party delivery companies.
Returns Policy
We offer a 7 day money back or exchange guarantee on all of our products. Any items returned must be in their original packaging. In the case of non faulty goods, items must be returned in a condition that allows them to be sold ‘as new’ to another customer.
Faulty goods can be returned free of charge. Non faulty goods will incur a charge of £50 for parcel courier returns and £100 for palletised freight returns. In addition the initial delivery cost will be deducted from the amount to be refunded.
Refunds will be processed with 14 days of the goods being returned and inspected by ourselves. If the goods are returned damaged, we reserve the right to withhold all or part of the original purchase cost.
Goods must be returned by the same delivery method as they were delivered. Any additional delivery charges incurred will be deducted from the amount to be refunded.
Exchange of goods
In the case of faulty items, goods will be exchanged free of charge. If you wish to exchange goods due to any other reason, you will be liable for the return and re delivery cost of the replacement items plus any additional purchase costs.
Minor imperfections.
Due to the nature of the manufacturing process, you may encounter minor imperfections in the casting of your furniture. These will be purely cosmetic and will not affect the functionality, durability nor the life span of the item or items concerned. These imperfections do not constitute a fault ,nor are they considered as damage. They are inherent to the method in which the furniture is manufactured. Evidence of minor imperfections is not an acceptable reason for replacement of the item affected.
Product Guarantees
We offer a 'no quibble' ten year guarantee on all cast aluminium furniture. Steel framed swing seats are guaranteed for 2 years. Parasols and cushions do not carry a guarantee but you may exercise your right to return faulty goods within 7 days of delivery in the event that they are delivered in a less than perfect condition. Products purchased before January 1st 2016 are only guaranteed for 5 years.
Details of our 10 year guarantee.
We guarantee our furniture for 10 years from the date of delivery. The guarantee includes; peeling or flaking of the powder coating, rusting and structural changes.
Exclusions to the guarantee
Colour fading due to prolonged exposure to ultra violet light, cushions and parasols, parasol bases, seizure of the Lazy Susan (if applicable), deterioration of the powder coating due to the corrosive action of bird droppings or salt air, permanent locations within 5 kilometres of the coastline of Great Britain, Northern and Southern Ireland and the Islands of the United Kingdom, damage due to mis-handling or misuse by the customer, breakage caused by excessive weight placed on any item of furniture. (130kgs maximum) commercial use, loss of adjustable feet. Replacement of products under the terms of the guarantee are restricted to one replacement per product per customer.
Assembly
Some of the items supplied require self assembly. Basic DIY skills and some tools will be needed. We cannot be held responsible for any damage or breakages that occur to any of the component parts during assembly of the furniture. If any of the component parts delivered to you have a manufacturing fault, this should be reported to us before you commence assembly. The inability to assemble the furniture is not grounds for requesting a return. Please ensure that you have both the tools and the ability to assemble the furniture before placing an order.
Special offers
From time to time we may offer promotions and special offers on some or all of our products. If you have purchased an item at a price higher than the offer price, you will not be eligible for a price adjustment after your order has been confirmed. Special offers are normally available for a limited period of time to clear any surplus stock.
Cancellations and amendments
If you wish to cancel your order before it is dispatched you may do so. Cancellations must be informed to us in writing or by e.mail. Our cancellation charges are as follows;
Order value up to £1000 - 10%, Order value over £1000 - 5% If you wish to cancel your order after the goods have been dispatched you must arrange for the goods to be returned within 7 days of receipt. Amendments to your order may be made prior to dispatch but this may cause a delay in the delivery date.
Refunds
Refunds will be processed within 7 days. Refunds will be made in GBP and if applicable, current exchange rates will apply.
Colours of cushions and parasols We have made every effort to provide an exact colour match between our cushions and our parasols. However, these items are produced by different manufacturers and it may not always be possible to match the colour exactly.
Display Furniture
Display furniture is furniture that we have used in our own showroom and furniture that has been taken to various shows and exhibitions for marketing purposes. Moving these items around and in and out of vehicles sometimes results in them being marked or scratched. Such marks are minor and can often be touched up and concealed. At the end of each season, we sell our display furniture at reduced prices to take into account any imperfections in the appearance. If you decide to purchase one of our display items, you are the accepting the condition and you understand that the furniture is unlikely to be in an "as new" condition when you receive it. Display furniture is covered by our normal guarantee but it may not be returned nor rejected if you are unhappy with the condition when delivered. We shall use our best endeavours to describe the condition of the furniture accurately before you commit to purchase but we strongly advise you to visit our showroom and view prior to purchase.
There is no packaging for our display furniture. We will do what we can to protect the furniture for delivery purposes but we cannot be held responsible for any damage to items which are not in their original packaging.
Modifications to Website
We reserve the right to modify our website at any time. This includes product details and pricing. We also reserve the right to restrict access to our website. Any additional features to our website or will be subject to these terms and conditions. We use our best endeavours to ensure that the content of our website is correct. However, mistakes can occur and we cannot be held liable for typographical errors.
Our website is available to persons over the age of 18 years who can be legally bound by law to enter into a contract with us for the supply of our products. You must be 18 years of age or more to purchase our products.
From time to time, our website may be unavailable for maintenance reasons or problems with communication links. We will endeavour to maintain continual availability of our website. We cannot be held responsible for any loss or omission resulting from temporary interruption of access to our website
Liability
We confirm that we have the right to sell any product featured on our website and that the product will correspond to its published description. The products that we supply to you will be of acceptable quality. We shall conduct our business with you in a careful and professional manner. We shall not be held responsible for delay or inability to carry out our obligations to you if these result from reasons beyond our reasonable control. We shall not be held responsible for third party actions such as industrial disputes or fuel shortages. If we accept liability this will be limited to the amount paid by you for the products. This excludes liability that we may have for injury or death resulting from our proven negligence.
Information that you provide
In providing us with your personal information, you authorise us to store such details and to contact you from time to time with details of any new products, special offers or other information relevant to our company. If you do not wish us to contact you for reasons that are not specific to your purchase, please inform us. Please refer to the privacy policy on our website for more information. You must ensure that the personal information that you supply to us is accurate. Furthermore, you must inform us of any change in your personal details that may affect the delivery of goods that you have ordered.
Non UK residents
If you are not a resident of the United Kingdom and you choose to purchase any of our products, you must ensure that you are lawfully allowed to purchase the products that you select. We cannot accept responsibility for goods that are confiscated by customs or other authorities due to non-compliance of the existing laws applicable to the country of destination.
Copyright
The contents of our website are protected by international copyright laws and other intellectual property rights. These rights are the ownership of Four Seasons Garden Furniture, its associates and affiliated partners. All company names; product names or trading marks are the trading names of the respective owners, including us. You may download information from our website for the sole purpose of placing an order with us or for using our published material as a shopping resource.
With the exception of the above, you may not copy, modify, reproduce, re-publish, distribute or transmit content by any means or in any manner without our express permission.
General
We may assign, transfer or subcontract our rights and obligations under these terms and conditions at any time. We may alter these terms and conditions at any time and post them on our website. These terms and conditions together with our privacy policy, order form and payment instructions form the whole agreement between us. You acknowledge that you have not entered into any agreement in reliance on any statement made, either verbally or by e.mail, by one of our employees. You irrevocably and unconditionally waive any rights to claim damages and to rescind these terms and conditions by reason of misrepresentation.
These terms and conditions and the use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.