Important delivery information.
Important delivery information. Please read carefully.
We have 4 delivery methods.
1. Parcel courier. Small and flat packed items including benches and some bistro sets will be delivered by parcel courier on a next day service. We currently use APC overnight. You will receive tracking information by email and text message once your order is in transit. If possible, the courier will leave your order without signature if you are not at home to receive the goods. Special requests such as 'Please leave in the shed' will be forwarded to the courier but not guaranteed. If you fail to take delivery on the scheduled delivery date, the courier will attempt to re-deliver the following day. If the re-delivery also fails, your order will be returned to us. In this scenario, you will be liable for the delivery and return costs which must be paid before any further attempt is made to deliver your order.
2. Palletised freight. Medium to large items including patio sets and lounge sets will be delivered strapped on a pallet. We currently use Palletline. Orders can be left without you being at home provided it is safe to do so and we have your authority.
IMPORTANT - The pallet will be offloaded and placed at the front of your property. It is then your responsibility to unpack the goods and carry them to their final destination. Delivery drivers will not unpack the pallet for you, nor will they carry items to the back of the house. Furthermore, if you have a gravel or stone driveway, the driver will not be able to use the pallet truck and the goods will have to be left kerb side. In this case, you will need to be available to unpack the pallet as soon as it arrives.
Please advise us in advance of any access restrictions so that we can request an appropriate size vehicle. If we are not made aware and the driver is unable to reach your property he will have to return to the local depot and attempt a re-delivery using a smaller vehicle the following day. You will be liable for the re-delivery charge. If delivery is not possible, even with the smallest vehicle, the goods will be returned to us and you will be liable for both delivery and return charges. If a vehicle smaller than a standard dustcart is needed to access your property, please contact us to discuss an alternative arrangement.
Access restrictions include; Narrow lanes, unmade roads, tight turning areas, steep inclines, steep descent, low branches, low bridges. Please bear in mind the vehicle used could be as large as an 18 tonne articulated lorry.
3. In house deliveries. Dependant upon your location, we may deliver your order using our own vehicles and drivers. In this case, we will be happy to carry your order to where it is required. In house deliveries can take a few days longer as we need to wait until we have a few orders in your area.
4. Bespoke 2 man delivery service. This includes carrying the items to their final destination. It is particularly useful if you are on your own or have difficulty lifting or moving items. Delivery times can take a few days before a vehicle is in your area. There is an additional charge for this. Please contact us for a quote.